GenAI and the psychology of work

GenAI and the psychology of work

How Generative AI Is Changing the Way We Find Meaning in Work

Feeling the subtle shift in your daily routine—how tasks that once felt straightforward now seem infused with a new layer of complexity? Maybe you’ve noticed that your work involves more than just the routine; it’s become intertwined with questions about your role, your skills, and your sense of purpose. This is the quiet, ongoing impact of generative artificial intelligence (GenAI) reshaping our workplaces. For those of us who find deep meaning in our work, understanding how GenAI influences our psychological needs can help us navigate this technological wave with resilience and clarity.

GenAI isn’t just another tool sitting on the sidelines; it’s a transformative force capable of cognitive, creative, and even social contributions that blur the lines between human and machine. This expansion of what machines can do raises profound questions about our own sense of competence, autonomy, and relatedness—those core needs that give work its emotional and psychological significance. When AI begins to perform tasks traditionally reserved for humans, some may feel a sense of threat, a worry that their skills are becoming obsolete or that their role is diminishing. But it’s also an opportunity—an invitation to redefine what meaningful work can look like in this new era.

Understanding the psychological impact of GenAI in the workplace

Imagine sitting at your desk, watching a GenAI system generate ideas or draft reports in moments that used to take hours. It’s impressive, even exciting. Yet, beneath the surface, this can trigger a sense of vulnerability—are your skills still needed? Will your role be replaced? These questions tap into fundamental human needs for competence and autonomy. When those needs feel threatened, it can lead to emotional responses like anxiety, frustration, or even disengagement.

However, GenAI’s capacity to boost productivity also offers a pathway to fulfillment. When integrated thoughtfully, AI can handle repetitive or mundane tasks, freeing us to focus on work that truly requires human insight—creativity, empathy, strategic thinking. This shift can enhance our sense of competence, making our work more meaningful rather than less. But it requires conscious effort from organizations and individuals alike to foster environments where humans and AI collaborate, rather than compete.

One critical aspect of this transition is recognizing the psychological strategies workers adopt when faced with AI-driven change. Some might seek to deepen their skills, embracing lifelong learning. Others might seek connection, finding new ways to relate with colleagues amidst the evolving landscape. Understanding these coping strategies helps organizations support their teams in turning potential threats into opportunities for growth and renewed purpose.

Building human-centered workplaces in the age of GenAI

Creating workplaces that honor our innate need for relatedness—meaningful connection and collaboration—becomes essential as AI becomes more integrated. When workers feel valued and understood, they are more likely to view AI as a partner rather than a rival. This human-centered approach involves transparent communication, ongoing support, and fostering a culture where innovation is paired with compassion.

For individuals, it’s about actively engaging with AI as a tool that can amplify your unique human qualities. Remember, AI can mimic some aspects of social interaction, but it cannot replicate genuine empathy, moral judgment, or intuitive understanding. Embracing these qualities as your strengths can help maintain a sense of purpose and confidence amidst technological changes.

As we navigate the evolving landscape of work shaped by GenAI, the key lies in balancing the remarkable possibilities it offers with a mindful approach to our psychological needs. When workplaces prioritize human well-being alongside technological advancement, we can forge a future where work remains a profound source of identity, purpose, and connection.

Learn More: GenAI and the psychology of work
Abstract: Work is a central source of identity and meaning. The rapid and widespread adoption of generative artificial intelligence (GenAI) is reshaping workplaces. Unlike previous technologies, GenAI can demonstrate cognitive, creative, and interpersonal capabilities that challenge traditional human–machine boundaries and redefine the knowledge, task, and social characteristics of work. GenAI can benefit workers by enhancing their productivity and performance. It can also psychologically threaten workers’ needs for competence, autonomy, and relatedness, which can initiate five coping strategies to mitigate these threats. We unpack the effects of GenAI on work and workers, show the importance of addressing its potential psychological threats, and explain how to foster human-centered workplaces that balance the benefits and risks of GenAI.
Link: https://www.cell.com/trends/cognitive-sciences/fulltext/S1364-6613(25)00088-9?rss=yes