Unlocking the Secrets of Dialog Act Classification

Published on October 24, 2023

Imagine you’re trying to understand someone’s intention when they speak. You listen closely to the words they use and the context in which they say them. In the field of dialog act classification, scientists have been doing something similar, but with computers and a lot of data! They’ve been studying how linguistic cues on the surface and in the surrounding context can help determine the intention behind an utterance. In their research, they found that different methods, like frequency-based, machine learning, and deep learning approaches, all perform similarly in classifying dialog acts. However, what’s interesting is that they discovered that surface linguistic cues are the key factor in human dialog act identification. Factors like word frequency play a crucial role in understanding dialog acts. These findings apply across different types of dialogues and datasets. So if you’re curious about how computers and humans decode speech acts, check out the full article!

Abstract
What role do linguistic cues on a surface and contextual level have in identifying the intention behind an utterance? Drawing on the wealth of studies and corpora from the computational task of dialog act classification, we studied this question from a cognitive science perspective. We first reviewed the role of linguistic cues in dialog act classification studies that evaluated model performance on three of the most commonly used English dialog act corpora. Findings show that frequency-based, machine learning, and deep learning methods all yield similar performance. Classification accuracies, moreover, generally do not explain which specific cues yield high performance. Using a cognitive science approach, in two analyses, we systematically investigated the role of cues in the surface structure of the utterance and cues of the surrounding context individually and combined. By comparing the explained variance, rather than the prediction accuracy of these cues in a logistic regression model, we found that (1) while surface and contextual linguistic cues can complement each other, surface linguistic cues form the backbone in human dialog act identification, (2) with word frequency statistics being particularly important for the dialog act, and (3) the similar trends across corpora, despite differences in the type of dialog, corpus setup, and dialog act tagset. The importance of surface linguistic cues in dialog act classification sheds light on how both computers and humans take advantage of these cues in speech act recognition.

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