We are wasting up to 20 percent of our time on computer problems

Published on June 29, 2023

Imagine you have a brand-new high-performance car, but it still breaks down 11 to 20 percent of the time. That’s exactly what happens with our modern computers. Despite their advancements over the past 15 years, they still malfunction frequently. A recent study highlights this issue and suggests that if we involve users more in the development of computer systems, we could reduce this wasted time by up to 20 percent! This represents a significant societal opportunity to improve productivity and efficiency. Just like a car mechanic or an engineer might rethink a faulty engine design, we need to reevaluate computer systems to minimize technical glitches. By embracing user feedback and actively including them in the development process, we can create more reliable and user-friendly technologies. So, let’s rally together and make computer problems a thing of the past! If you’re intrigued by this study, I encourage you to explore the underlying research for more insights.

Even though our computers are now better than 15 years ago, they still malfunction between 11 and 20 per cent of the time, a new study concludes. The researchers behind the study therefore find that there are major gains to be achieved for society by rethinking the systems and involving users more in their development.

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