Zoom disrupts eye contact behaviour: problems and solutions

Published on March 31, 2023

Having natural, dynamic eye contact is like the secret ingredient to successful social interactions. It’s almost as important as a chef having the right seasoning for a dish! However, when it comes to video conferencing, this crucial component gets disrupted. It’s like trying to have a meaningful conversation with someone whilst wearing tinted sunglasses – you just can’t make that eye contact connection. Scientists have delved into the problem and identified a key factor called ‘directionality,’ where maintaining eye contact within the frame becomes tricky. They also highlight ‘motion parallax’ as another vital element for real eye contact. In efforts to restore this missing connection, researchers have come up with innovative ways to regain directionality and enable natural, dynamic eye contact during video conferences. By exploring their findings in the research article linked below, you’ll discover fascinating insights about the challenges faced in maintaining true eye contact on screen and the potential solutions that may enhance our virtual connections!

Natural, dynamic eye contact behaviour is critical to social interaction but is dysfunctional in video conferencing. In analysing the problem, I introduce the concept of directionality and emphasize the critical role of motion parallax. I then sketch approaches towards re-establishing directionality and enabling natural, dynamic eye contact in video conferences.

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